1. Which countries are included in the iGO navigation software?

Our licenses for iGO Primo and iGO Primo Nextgen cover the following countries:


Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Great Britain and Northern Ireland, Ireland, Iceland, Italy, Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Türkiye, Ukraine, Vatican City

2. How do I update the maps of the iGO navigation software?

Updating your navigation software:
To update your maps, please follow the instructions in our guide, which can be found here.


Information about the status of your maps:

Page 2 of this Guide will show you how to check the information about the state of your maps.


Quick guide to getting information about the status of your maps:

Start the navigation software.

Open "More..." in the main menu, scroll to the left and click on  Help > About > More > Content > Maps.

3. No GPS satellite was found?

A good GPS reception is only guaranteed with a correct installation of the enclosed GPS antenna. Therefore, do not install the device's GPS antenna under metallic covers or too far down in the dashboard. Installation on the A-pillar by the windshield is ideal for GPS reception. Please note that a metal-coated windshield can also impair reception.


TIP: For devices with an Android operating system, you can open the "GPS Test" app in the app menu. There you will find information about the receivable GPS satellites and their signal strength.

4. Can I copy the navigation software onto a larger SD card?

Unfortunately, for legal reasons, it is not possible to copy the contents of the original SD card to a larger SD card. The software license is permanently linked to the original SD card.

5. Can I deactivate the key tone of the navigation software?

Solution for all naviceivers:
Disable the key beep from the iGO navigation software: start navigation, >main menu >more >settings >sound and warnings >volume: click on the speaker symbol next to "Key". The key beep of the navigation software is now disabled.


TIP for all i09 / i10 / i11 / i20 / i30 / i35 Naviceivers :
If you want the key peep and the navigation message only from the front speakers, go to >Audio > Advance and set “Audio Mixer” to “On”. Now the key beep and the navigation messages are only audible from the front speakers.

6. Does the day/night display of the navigation software not react to the vehicle light?

The navigation software switches to day or night display regardless of the vehicle light depending on the time (determined by the GPS signal).


TIP: You can select the color design under "More..." > "Settings" > "Map Settings" > "Day Map Colour" respectively "Night Map Colour". 12 different designs are currently available.

7. Radar detectors and warning points are not displayed in the route guidance despite being activated?

This warning function is prohibited in almost all European countries, which is why it has been deactivated in our software licenses.

8. The device reacts slowly or not at all while the navigation software is running?

Increased system load and the simultaneous operation of several apps can overload the device's memory. Therefore quit all apps or applications. If this is not enough, you should perform a complete restart of the device.

9. Notes for all i09 / i10 / i11 / i20 / i30 / i35 Naviceivers